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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Jennifer M

August 19, 2023

1  out of  5 rating by Jennifer M
"DO NOT GO THRU THIS AGENCY They will NOT properly guide you on the details of your insurance coverage and they will leave you out to dry if you ever have a claim. They will NOT back you up. I would NEVER trust Susie Jackson’s agency with the most valuable possession I own, which is my home. If you want to go with State Farm Insurance, find another agency.!!"

Kathy Roberts

August 5, 2023

5  out of  5 rating by Kathy Roberts
"In my search for replacement homeowners insurance, I was fortunate to find Leslie Waid with the Susie Jackson State Farm Agency. Leslie was prompt in providing information, answering questions, and binding coverage. Very professional and efficient, but so friendly, too. She took all the stress out of the process, and happily, even saved me a little money. Highly recommend her if you are in search of insurance."

Doug Patrick

August 3, 2023

5  out of  5 rating by Doug Patrick
"I had a very pleasant experience working with this insurance agency! Everyone I spoke with was especially nice and friendly. And Robin was so helpful in assisting me with new homeowners insurance. She's really knowledgeable, thorough, and professional. What a nice lady! It truly was a pleasure!"

Pat Husted

July 27, 2023

5  out of  5 rating by Pat Husted
"I recently transitioned to State Farm for my home, auto and umbrella insurance and had an excellent experience thanks to Liz Doyle the insurance agent I had the pleasure of working with. She listened carefully and presented policies to me that met my needs. She gained my trust early in the process and provided great customer service. I received a timely response from Liz in regard to my calls and emails. And, she was a great communicator and helped me meet all me insurance needs! I thoroughly enjoyed working with Liz as she is a top notch professional!"

Bruno Stupiello

July 11, 2023

5  out of  5 rating by Bruno Stupiello
"Dylan was extremely helpful and patient with getting my new policy set up. He walked me through everything and informed me very well."


June 29, 2023

5  out of  5 rating by MATTHIAS CASPARY
"Professionalism, expertise and super friendly Staff. A pleasant experience. 5 STARS to S.Jackson, State Farm Agent. I highly recommend this company."

Emily P

May 10, 2023

5  out of  5 rating by Emily P
"Camryn is so kind and easy to work with. Highly recommend. Thank you!"

Jerry Jankowski

February 11, 2023

5  out of  5 rating by Jerry Jankowski
"Great customer service for decades."

julie Leprohon

November 19, 2022

5  out of  5 rating by julie Leprohon
"Great service from Liz Doyle! I recently worked with Liz on insuring our new condo in Lakewood Ranch. She was pleasant, knowledgeable and got us a quote the next day. I had previously called another insurance company that took over a week to get me a quote that was more than double. Liz was great to work with and made the process easy. Thank you"

Yuri Bruce Guimoye

August 23, 2022

5  out of  5 rating by Yuri Bruce Guimoye
"Amazing customer service! Leslie is a true professional and a really nice person to do business with."

Marcia Lichtenstein

August 22, 2022

5  out of  5 rating by Marcia Lichtenstein
"I can’t say enough about Dylan at the Suzie Jackson agency. I had filed a claim for my windshield to be replaced and then shortly after changed insurance companies. For weeks I was having trouble getting the company to fix it it took a few calls to Dylan he worked four hours until we got the issue resolved. I am in no way endorsing State Farm insurance because they were very difficult but Dylan went above and beyond the call of duty to help me. This is not the first time he has gone above and beyond investigating answers to my question. If you want a full-service broker are you recommend Dylan at the Suzie Jackson agency."

Tracy Easter

August 15, 2022

5  out of  5 rating by Tracy Easter
"In a time when everything seems complicated even though it should be easy, I was so happy to have such an easy time getting renters insurance through this agent. The process was super smooth and fast and was so much appreciated! Keep up the great work!"

Lisa Horsley

August 14, 2022

1  out of  5 rating by Lisa Horsley
"I emailed her office about an issue and never heard back. This was just one incident. Prior to this I did NOT have any issues with her or her office."

Dawn Bailey-Buttar

August 4, 2022

5  out of  5 rating by Dawn Bailey-Buttar
"Best price around. Great service!"

brandi stiarwalt

July 15, 2022

5  out of  5 rating by brandi stiarwalt
"Dillon helped me get quotes for car and life insurance. It was super easy and he was beyond helpful. He was very knowledgeable and helped me pick the plan that was right for me. I appreciate his honesty and will be using him for all my insurance needs."

Bryan Giuliano

June 21, 2022

5  out of  5 rating by Bryan Giuliano
"I contacted State Farm and this local office called me to give me an auto/bike quote. Leslie Waid contacted me, went through the motions and agreed on a policy. I went to the office to sign all the paperwork and review the policy as their office is local. Leslie took her time and answered my questions, but she had one thing alot of people in business seem to be missing nowadays. Great customer service, great personality.and a professional disposition. Goes a long way nowadays. I highly recommend this office."

Tim Foley

June 20, 2022

5  out of  5 rating by Tim Foley
"Leslie did an outstanding job helping us as new State Farm customers. Five stars, wonderful place to do business."

Shelly Alburquerque

May 29, 2022

5  out of  5 rating by Shelly Alburquerque
"I have nothing but positive to say about them! Everyone is always so pleasant and easy to talk to and very helpful whenever there has been things I’ve had questions with. If I ever had to leave a message they were always very prompt in returning my phone call. Recently, have been speaking with Erik about some changes in our policy and he was great with all his help! Thank you again for all of the help with things over the years from the team of people there!"


May 26, 2022

5  out of  5 rating by JEM
"I've worked with State Farm most of my adult life and have remained loyal because of their excellent product and service. Susie Jackson's agency has been particularly outstanding because of her wonderful colleague Leslie Waid. Leslie has been the most courteous and responsive professional I've had the pleasure of working with and would highly recommend anyone in need of excellent and affordable insurance needs to call her. Expect to be impressed!"

Brittany Bishop

May 18, 2022

5  out of  5 rating by Brittany Bishop
"Zach was super patient and responsive with all of my questions. Appreciate the great service!"

Michele B

May 17, 2022

5  out of  5 rating by Michele B
"Zach was a pleasure to work with and extremely timely getting back to me. I will continue to recommend him every chance I can get!"

Donna Carter

May 13, 2022

5  out of  5 rating by Donna Carter
"I requested a review of coverage from Liz the other day and she made the progress easy and gave me valuable information about my coverage options. She was very knowledgeable which instantly placed me at ease .I highly recommend Susie Jackson's office!"

Michael Doyle

May 11, 2022

5  out of  5 rating by Michael Doyle
"Liz not only saved me money on my car insurance, but got me better coverage. AND she made the process easy for me! Highly recommended Susie Jackson State Farm."

Sara Pierscinski

April 12, 2022

5  out of  5 rating by Sara Pierscinski
"The services Zach provided me with were superb. I was impressed by his knowledge and ability to answer all my questions."

Joe M

April 12, 2022

5  out of  5 rating by Joe M
"Zack was attentive and knowledgeable. He did a great job helping me understand my policy."